Refund and Returns Policy
Last Updated: August 15, 2026
At Tensile Sports, we are committed to providing quality products and professional service to our customers. As our products may include custom-made, private-label, and bulk-manufactured orders, returns and refunds are handled according to the nature and condition of each order.
1. Custom and Made-to-Order Products
Products manufactured according to a customer’s specific design, measurements, materials, colors, branding, labels, or other specifications are considered custom-made products.
Because these products are manufactured specifically for the customer, custom or made-to-order products generally cannot be returned or refunded due to a change of mind, incorrect ordering, or other reasons unrelated to a manufacturing defect.
Customers are responsible for reviewing and approving product specifications before production begins.
2. Defective or Incorrect Products
If you receive products that are defective, damaged, or significantly different from the agreed specifications, please contact us as soon as possible.
We may request:
- Order details or invoice information
- Photographs or videos of the products
- Details describing the issue
- Images of product labels or packaging
After reviewing the claim, we may offer an appropriate solution, which may include replacement, repair, credit, or refund depending on the circumstances.
3. Reporting a Problem
Any issue with an order should be reported promptly after delivery.
Please contact us at:
Email: info@tensilesports.com
Phone: +92 306 4055158
Please provide your order information and clear details of the problem so that our team can review your claim.
4. Returns
Returns must be approved by Tensile Sports before products are shipped back to us.
Products approved for return should be:
- Unused and in their original condition
- Properly packed
- Free from customer modifications or damage
- Accompanied by relevant order information
We will provide return instructions when a return is approved. Products returned without prior approval may not be accepted.
5. Non-Returnable Products
Unless otherwise agreed in writing, the following products may not be eligible for return:
- Custom-made products
- Private-label products
- Products with customized branding
- Products manufactured according to customer specifications
- Products altered or damaged after delivery
- Products damaged through improper use or handling
6. Refunds
If a refund is approved, the refund amount and method will depend on the circumstances of the order and the agreed terms between Tensile Sports and the customer.
Approved refunds may be processed after the returned products, if applicable, have been received and inspected.
Shipping, customization, branding, production, or other costs may not be refundable where they have already been incurred.
7. Order Cancellation
Cancellation requests should be submitted as early as possible.
If production has not started, we may be able to cancel the order subject to the agreed terms.
Once production, customization, material purchasing, branding, or other manufacturing work has started, cancellation may not be possible or may be subject to applicable costs.
8. Shipping Damage
If your shipment arrives visibly damaged, please document the condition of the package and products with photographs or videos and contact us promptly.
We will review the situation and work with you to determine the appropriate solution.
9. Product Inspection
All return or refund requests may be reviewed before a final decision is made. We reserve the right to reject a claim where the issue is caused by misuse, improper care, unauthorized modification, normal wear and tear, or circumstances outside our responsibility.
10. Exchanges
Product exchanges are handled on a case-by-case basis. Customized and private-label products may not be eligible for exchange.
If an exchange is approved, additional manufacturing, shipping, customization, or other applicable costs may apply.
11. Changes to This Policy
Tensile Sports may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have questions about our Refund and Returns Policy or need assistance with an order, please contact us:
Tensile Sports
Email: info@tensilesports.com
Phone: +92 306 4055158
Visit our Contact Us page to submit an inquiry.
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